Shipping and Return Policy
Shipping Policy
Processing Time:
- Orders are processed and shipped within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation.
Shipping Methods:
- We offer standard shipping options through our trusted carriers, with estimated delivery times provided at checkout.
Customer Support:
- If you have any questions about our shipping policy, tracking your order, or need assistance with your shipment, please contact our Customer Support team for prompt assistance.
Return Policy
Return Window:
- Customers can return their purchase within 3 days of receiving their order.
Eligibility for Returns:
- Products must be unused and in the same condition that you received them.
- Products should be returned in their original packaging with all tags attached.
Non-Returnable Items:
- we cannot accept returns of items that have been used or opened.
How to Initiate a Return:
- Contact our Customer Support team within 3 days of receiving your order to request a return.
- Provide your order number, details of the product you wish to return, and the reason for the return.
- Our Customer Support team will provide you with a return authorization and instructions on how to return the product.
Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, a refund will be processed to your original method of payment within a certain number of days, depending on your payment provider's policies.
Exchanges:
- We do not offer exchanges at this time. If you wish to exchange a product, you will need to return the original item and place a new order.
Shipping Costs:
- Customers are responsible for paying the shipping costs for returning their item unless the return is due to a manufacturing defect or an error on our part.
Contact Us:
- If you have any questions about our return policy, please contact our Customer Support team for assistance.